Support

Our dedicated JT M2M support team to assist direct customers with all their M2M activities. We aim to provide a direct interface at the technical level for all operational matters through the M2M customer support team, and a contractual and management interface through the Account Managers. Direct customers have been issued a customer login with addtional support designed for their specific needs. Products purchased through third-party partners have access to all support documentation as well.

We offer several levels of care, with our Support Analysts whom have been highly trained in technical and logistical requirements of M2M network services, in everything from device qualification to network operations. Our Support Analysts are dedicated to providing you excellent service.

M2M Security SIMs Support Ticket

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M2M Support Levels Available

We offer three levels of support: Bronze, Silver, Gold, and Platinum. While you are automatically enrolled in the Bronze Support package once you sign your agreement to purchase network services and have access to support at this level during the onboarding phase and for so long as your devices are active on the network, you may choose to purchase Silver, Gold or Platinum Support for a minimum six month term.

Each of these support levels provides broader access to expert level M2M advice, high priority response times and resources allocation, and expanded Help Desk and Support Analyst access. You are free to upgrade or extend your Support Level at any time; contact your account manager for more details.

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