IoT will become vital to the customer experience for 2016

M2M vendors and service providers are now connecting the “things” that really matter like – utilities and smart meters, heart monitors, fleet management and chronic healthcare management solutions.

Two-way communication with the use of Fixed Private IP with VPN-IP SEC is now enabling more sophisticated customer-facing applications. Users are starting to innovate and use M2M to drive superior customer experiences, and increase revenue through customer-facing connected products and services.

Previously only used for solutions like smart vending machines, retailers now understand M2M can strengthen the shopping experience through personalization, smarter payment methods and digital signage – all while streamlining internal operations.

During 2016, we expect to see the use of M2M and IoT applications for customer experience will go mainstream across industries.

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